3 months ago
One of the best hair experiences I've ever had. I was met by Edita who did my hair so beautifully! It was my birthday and i wanted a look that would go best with my date later on in the evening. She took her time and curled my hair to perfection. One thing I particular loved is how this salon cares about customer satisfaction.It was my first time here after my sister recommended it and i have to say it was an 11/10 experience. I couldn't be grateful that Edita did my hair and I was so so happy! Thank you so much
2 weeks ago
I was unhappy following my first visit, as the fringe I had cut in was wonky.
After letting the salon know I wasn’t pleased with the outcome, they went out of their way to correct the issue, offering me a free wash, cut and blow dry the following week. My appointment was with the salon manager, who told me she was unhappy to find out I’d been dissatisfied with the service, as she takes pride in the quality service her business provides. I felt this way genuine and very clear from their prompt actions to contact me.
Following this latest appointment, my hair is looking much better. Not only did the manager address the initial problem, but also trimmed my ends (which wasn’t covered by the cost of the original appointment).
Potential customers should be aware that the salon uses Monat products as I know this is a no-no for some people.
2 weeks ago
Had a very pleasant experience at East London HB Studio the staff where all super friendly, the place was clean I have had several services done at the salon I can honestly say that the work is done with a 100% care and I was made to feel very welcome!